Frequently Asked Questions

Let our team of Sales Advisors help you find the best solutions for your park.

USG's Heritage pedestals and boxes as well as, Midwest, Eaton, and Milbank products are UL & CUL approved. In addition to being able to ship your order anywhere in the US we can also ship your order anywhere in Canada. Please call to arrange shipping. You will need to have a customs broker selected prior to placing your order.

Click here to download our 120 & 240 wiring diagram: https://usg-ulelok05sandboxaz.commerce.insitesandbox.com/userfiles/usg/documents/usg%20meters_cutsheet.pdf

We have many distribution centers throughout the country.

Yes, we do!

Rexel USA owns Utility Supply Group as well as Platt, Gexpro and many other fantastic electrical based brands. These relationships give us access to over a million products, including generators, wire and cable, solar options, utility solutions and much more. And that is in ADDITION to our RV and Marina electrical line up.

Give us a call at 800-800-2811 and one of our knowledgeable Sales Advisors will be able to help you out.

Contact us at 1-800-800-2811 8:30am EST to 5pm PST (Monday to Friday) or Email us at [email protected].

Contact us at 1-800-800-2811 8:30am EST to 5pm PST (Monday to Friday) or reach out live our Live Chat (lower righthand corner) or Email us at [email protected]. Please be aware there is a 25% restocking fee for the order total.

USG and Platt shall accept returns of normal stock Goods for a period of ninety (90) days following shipment for exchange or refund of the purchase price; provided, that Goods must be in their original cartons, unopened and unused. Stock returns that are used, opened, and/or not in their original packaging may be subject to a minimum 15% restocking fee or the return may be refused based on the condition of the returned material. Non-stock returns will generally be disallowed except for situations where a returns material authorization or appropriate credit has been provided by the Vendor. Applicable sales tax will be refunded where allowed by applicable law or statute.

Yes. Please call (800)800-2811 and one of our salespeople will be happy to help you with an order.

Yes. While viewing products on our site you can add items to your Quote Cart. When you are ready visit your Quote Cart and click to Request a Quote. We will email you a quote within one business day. You can also email us at [email protected].

We take Visa, Mastercard, American Express, Discover. We also accept mail in checks. You can also open a credit account by visiting https://credit.rexelapps.com/platt

Possibly. Since all 3 of those companies are electrical distributors and they are also “family” to USG, we will check into the logistics of inventory to see if that is a possibility.

We Visa, Mastercard, American Express, Discover. We also accept e-checks and mail-in checks.

We will charge your card on the same day we receive you order if placed between 8:30am to 4:30pm Monday through Friday. Otherwise you will be charged the next business day.

You can read more at https://www.go-usg.com/ElectricalLayouts or give us a call at 800-800-2811 and we will be happy to provide you with all the needed information and answer any questions.

YES WE CAN! We charge $20/site but that money is taken as a store credit to be use toward your next purchase with us. Another bonus is your getting your layout created and reviewed by people our understand and are a part the NEC code making process.

Load calculations and voltage drop calculations per NEC guidelines. A recommended circuit layout on your site plan. Drawings and specifications for materials such as: Pedestals, meters, distribution panels, utility metering, wire and lighting. An Itemized bill of materials and detailed price quotation. Please send any questions you might have to [email protected].